One of my blog readers asked a question last day about getting DNS error while trying to access his modem setup page. He said his modem's default IP address is 192.168.1.1 but when he type this IP address on the address bar of the browser, he gets DNS error message. Though it was a comment, I think it better posts the troubleshooting guide for all readers.
Some of the practical solutions to fix this error are:
1. Make sure you have the right modem IP address
Many users make the same mistake by trying different IP address (not the original modem IP address) to access modem. So the first step is to ensure the IP address you are using is the right modem IP address.
2. Check the connection
Make sure the modem and computer are connected properly. It is recommended to unplug the Ethernet cable and reconnect it.
3. Power Cycle the modem
A proper Power Cycle can fix many modem related issues. To know how to perform a power cycle, follow the link below.
How to Power Cycle a Modem
4. Clear the browser cache or use a different browser
Sometimes the browser may cause this type of error. So it is advised to clear the browser cache and check for the issue.
5. Disable Firewall in your computer
Sometimes firewall installed in your computer can prevent the connection between modem/ Router and computer. So you may turn off the firewall and check whether you get the DNS error again while trying to access the modem setup page.
6. Reset the modem
Reset make sure modem is back to its factory default settings. This step is not recommended if you do not know how to configure the modem.
How to Reset Modem
These are the common troubleshooting steps for the given issue. However, you can always try for firmware flashing if you are aware of the process.
steps to fix DNS error while accessing a modem
Some of the practical solutions to fix this error are:
1. Make sure you have the right modem IP address
Many users make the same mistake by trying different IP address (not the original modem IP address) to access modem. So the first step is to ensure the IP address you are using is the right modem IP address.
2. Check the connection
Make sure the modem and computer are connected properly. It is recommended to unplug the Ethernet cable and reconnect it.
3. Power Cycle the modem
A proper Power Cycle can fix many modem related issues. To know how to perform a power cycle, follow the link below.
How to Power Cycle a Modem
4. Clear the browser cache or use a different browser
Sometimes the browser may cause this type of error. So it is advised to clear the browser cache and check for the issue.
5. Disable Firewall in your computer
Sometimes firewall installed in your computer can prevent the connection between modem/ Router and computer. So you may turn off the firewall and check whether you get the DNS error again while trying to access the modem setup page.
6. Reset the modem
Reset make sure modem is back to its factory default settings. This step is not recommended if you do not know how to configure the modem.
How to Reset Modem
These are the common troubleshooting steps for the given issue. However, you can always try for firmware flashing if you are aware of the process.
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