Deactivate and Get Refund For Automatic BSNL Value Added Services

Last night, while reading a book, I received an SMS alert from BSNL on my Phone. The message said that the Value Added Service Full Songs had been activated for seven days with the cost of 49 Rupees.

While checking the balance, BSNL cut 49 Rupees for this automatically activated Value Added Service. I do not even know this FullSongs Service and what this service does.

The exact message I received is "Thanks for Subscribing to FullSongs (56060) Service. You have been charged RS 49.0 for 7 days. To Unsub, send SMS STOP or call 155223 (tollfree)".

The irony is that I never subscribed to this FullSongs Value Added Service. The BSNL activated it from their end and cut 49 rupees from my balance without my permission.

I never wanted any Value Added Service from BSNL, but they activated the FullSongs service without my request. I sent STOP to 155223 immediately. Then, I called the same number and followed the IVR menu to confirm the cancellation of FullSongs service and to ask for a refund.

The executive who took my call was initially reluctant to admit the issue, and he claimed I only activated this FullSongs Value Added Service. After a few minutes of conversation, he admitted the problem.

He also said he had received many complaints about the automatic activation of BSNL Value Added Services. I was the seventh person complaining about the automatic BSNL balance deduction.

He told me he could understand my feelings, but the BSNL rules do not allow him to issue a refund for this automatic FullSongs service activation.

When I inquired about the steps to get a refund for this unwanted FullSongs service activation, he told me the only way to get a refund for canceled Value Added Services is to contact the local BSNL Customer Support Center.

He also said what I did (canceled the Fullsongs immediately ) was right as this Value Added Service automatically renews every month. The cost will be automatically deducted from the main balance every month.

Shyam Jith commented his BSNL balance was deducted automatically without using any extra services. Shyam Jith is not alone. I received multiple similar complaints in the email after publishing this post.

Let me share my suggestion for BSNL subscribers who see an automatic deduction from their main balance. I suggest they check whether any Value Added Service (VAS) is active in their account.

An activated Value Added Service will cause a reduction from your monthly balance. An activated FullSongs Service will deduct RS 49 from your Mobile balance every week.

To check which Value Added Services are active, you must send STOP to 155223 from your number. The steps are:

1. Type “STOP” and send it to 155223
   
   
2. Now you will receive a message like below which lists all active Value Added Services in your account.
   
   

   You are currently active on
   
   1. FullSongs
   
   0. To Deactivate All. To Unsubscribe, please reply with the
     number of the service (Example: 1)
   
   

   
   
   
3. Reply with the number of the service to Deactivate it
   
   
4. You will get a message like:
   
   

   Your request for unsubscription of ****** is accepted and
   will be processed soon
   

1. https://www.bsnl.co.in/opencms/bsnl/BSNL/services/mobile/mobile_vas.html
2. http://www.trai.gov.in/faqcategory/vas