Emirates NBD Bank SMS On Automatic Money Deduction From Account

Our UAE reporter, Adil Muhammed, mentioned how an SMS error caused frustration among Emirates NBD bank customers.

Many Emirates NBD customers received an SMS telling them the bank had debited money from their accounts as an RA DISB MIGRATION charge. This SMS caused panic, and users posted their complaints on the bank's social media pages.

Adil Muhammed interviewed one Emirates NBD customer, Hamza Rahim, about the issue. He said he received the SMS in the morning. He thought someone had hacked his bank account and withdrawn money.

So, he contacted the customer support. Emirates NBD customer care explained to Hamza that his money was safe. The SMS was a system mistake during a server update.

Adil Muhammed contacted a bank staff member, and he gave him the same answer.

He told Adil to ignore the SMS as it was an error. None of their customers lost money from the account.

Adil asked him what was this 'RA DISB MIGRATION' notification. The bank staff said it was nothing, just an unintentional error during the bank server upgrade.

He suggested Adil mention the ENBD transaction alerts and authorization codes to the readers of CoreNetworkZ Tech Solutions. So, Adil suggested including this official link sent by the bank staff.

Adil's contact at the Emirates NBD was correct. The bank confirmed the error and requested customers to ignore the SMS related to 'RA DISB MIGRATION.'

Hi, Thank you for reaching out.
If your call pertains to the SMS you received today " RA DISB MIGRATION", please disregard the message from ENBD. It was sent in error during our system upgrade,

— Emirates NBD (@EmiratesNBD_AE) April 20, 2025

You can see their response on their X social account. It confirms this automatic money deduction SMS from Emirates NBD was an error (during their banking system upgrade).

I express my gratitude to Hanna Maria and Adil Muhammed for publishing it. Adil Spent a complete day collecting the news, and Hanna Maria helped him.